Versand

Shipping Policy

Estimated Shipping Times

US orders: Estimated delivery within 4-9 business days after shipment.

International orders: Estimated delivery within 5-10 business days after shipment.

All delivery timeframes are estimates and not guaranteed. Delivery times may vary based on destination, carrier performance, customs processing, weather conditions, and peak shipping periods.

Order Processing

Because many of our pieces are custom-made, please allow up to 7 business days for processing before your order ships. During peak seasons or holidays, processing times may be extended. We appreciate your patience as we carefully prepare each piece.

Rush My Order

Rush My Order provides priority processing, allowing your order to be prepared and shipped faster than standard fulfillment, typically within the next business day. Rush My Order does not guarantee delivery dates or expedited carrier transit times. Once an order has shipped, delivery speed is subject to the carrier and outside of our control.

Multiple Shipments

In some cases, orders containing multiple items may be shipped in separate packages. Items may arrive on different days and separate tracking information will be provided for each shipment.

Tracking Information

Once your order has shipped, you will receive a confirmation email with tracking details. Please allow 24-48 hours for tracking updates to appear after shipment.

Customs, Duties and International Fees

International orders may be subject to customs duties, taxes, or import fees determined by the destination country. These fees are not included in your purchase price and are the responsibility of the customer. Swaveo is not responsible for delays, holds, or additional charges caused by customs processing.

UK customers please note: orders shipped from outside the United Kingdom may be subject to UK import duties and VAT. These charges are determined by HMRC and are the responsibility of the customer.

Shipping Protection

Shipping Protection is an optional add-on that helps protect your order against loss, damage, or theft during transit.

If an order with Shipping Protection is confirmed lost, stolen, or damaged while in transit, Swaveo will review the claim and, if approved, offer a replacement or refund depending on the situation.

Shipping Protection does not cover: delivery delays, incorrect or incomplete shipping addresses provided by the customer, packages marked as delivered by the carrier, or orders returned to sender due to refusal, unclaimed delivery, or unpaid customs fees.

Claims related to Shipping Protection must be submitted within 14 days of the last tracking update and may require supporting documentation.

Shipping Responsibility and Delivered Packages

Once a package has been marked as delivered by the carrier, responsibility for the shipment transfers to the customer. Swaveo is not responsible for lost or stolen packages marked as delivered. If an issue arises, we are happy to assist with filing a carrier claim or providing supporting documentation.

UK customers retain their statutory rights in relation to non-delivery regardless of carrier tracking status.

Incorrect Address or Failed Delivery

Customers are responsible for providing accurate and complete shipping information at checkout. Orders shipped to an incorrect or incomplete address provided by the customer cannot be refunded or replaced.

If a delivery attempt is missed or a package is returned due to being unclaimed, please contact support@swaveo.com to arrange next steps.

Returned to Sender

If a package is returned to us due to an invalid or incomplete address, unclaimed delivery, failure to pay customs or import duties, or refusal of delivery, please contact support@swaveo.com with your order number to arrange reshipment. Reshipment is available at the customer's expense. Refunds are not offered in these cases.

UK Customers — Statutory Delivery Rights

If you are based in the United Kingdom, you have a statutory right to receive your order within 30 days of purchase unless a longer timeframe has been agreed at checkout. If your order is not delivered within this period and timely delivery was essential, you may have the right to cancel your order and receive a full refund. To exercise this right, contact support@swaveo.com.

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

Carrier Delays and Force Majeure

Swaveo is not responsible for delivery delays caused by carriers, customs authorities, weather conditions, labor disruptions, or other circumstances beyond our control. Such delays do not qualify for refunds.

Need Help?

Contact support@swaveo.com and our team will be happy to assist.