Contact

     

    For all inquiries, questions, or if you want to share your story with us, please feel free to reach out via our chat system in the lower right hand corner or you can email our support team support@swaveo.com. Our dedicated team at Swaveo is here to assist you.

    Thank you for considering Swaveo for your personalized jewelry needs. We look forward to hearing from you and being a part of your unique story.

     

     

    Frequently asked questions

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    Shipping Information

    Please allow 1 to 3 days for us to process and ship your order. If you order includes custom jewelry. It could take up to 7 days to ship.

    Estimated Shipping Times:

    USA orders: Shipping time is within 4-9 Days.

    Global orders: Shipping time is within 5-10 days.

    Delivery time may vary based on location.

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    How can I contact you?

    Please email out customer support email at Support@swaveo.com and they will be happy to answer any questions.

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    How long does the rose last?

    Our preserved roses are designed to last up to 3 years, maintaining their natural beauty and vibrant color. To ensure your rose lasts as long as possible, follow these simple tips:

    • Keep Out of Direct Sunlight: Avoid placing the rose in direct sunlight to prevent color fading.
    • Avoid Humidity: Store the rose in a cool, dry place to maintain its freshness.
    • Do Not Water: Our preserved roses do not need water. Moisture can damage their delicate structure.
    • Handle with Care: Minimize touching the rose to avoid transferring oils and dirt from your hands.
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    How do I find my ring size?

    To find your ring size, measure the circumference of your finger with a flexible measuring tape or string, then compare your measurement in millimeters to the provided list. Match your measurement to the closest circumference to find your US ring size. Alternatively, measure the diameter of an existing ring and compare it to the list for confirmation.

    • US Ring Size 5

    Circumference: 49.3 mm

    Diameter: 15.7 mm

    • US Ring Size 6

    Circumference: 51.9 mm

    Diameter: 16.5 mm

    • US Ring Size 7

    Circumference: 54.4 mm

    Diameter: 17.3 mm

    • US Ring Size 8

    Circumference: 57.0 mm

    Diameter: 18.1 mm

    • US Ring Size 9

    Circumference: 59.5 mm

    Diameter: 18.9 mm

    • US Ring Size 10

    Circumference: 62.1 mm

    Diameter: 19.8 mm

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    Are your necklaces adjustable?

    Our necklaces are designed with your comfort in mind. They features an adjustable chain, allowing you to customize the length to suit your style and preference. Whether you prefer a close-fitting choker or a longer, elegant drop, our adjustable design ensures the perfect fit every time. Enjoy the versatility and personalized touch of our beautifully crafted necklaces.