Shipping policy
Shipping Policy
Order Processing
Every piece is engraved to order. Processing takes 2 to 3 days, or up to 5 days during busy holiday weeks.
Rush My Order
Add Rush My Order at checkout, and your order usually ships the next business day. Rush My Order speeds up processing only. It does not change carrier transit times or guarantee a delivery date.
Delivery Times
Most orders arrive 5 to 10 days after shipping. From the day you order, most orders arrive within 2 weeks.
International orders can take a few days longer, and customs can add time.
All delivery times are estimates, not guarantees. Timing can vary with destination, carrier, customs, weather and holiday volume.
Tracking
When your order ships, you’ll get an email with tracking details. Tracking can take 24 to 48 hours to update after shipping.
Multiple Packages
Orders with more than one item may ship in separate packages and arrive on different days. You’ll get tracking for each package.
Customs, Duties and Import Fees
International orders may be charged customs duties, taxes or import fees by the destination country. These fees are not included in your order total and are paid by the customer. We can’t control delays, holds or charges from customs.
UK customers: orders shipped from outside the UK may be charged UK import duties and VAT. These are set by HMRC and paid by the customer.
Shipping Protection
Shipping Protection is an optional add-on that covers your order if it’s lost, stolen or damaged in transit.
If an order with Shipping Protection is confirmed lost, stolen or damaged in transit, we’ll review the claim. If it’s approved, we’ll send a replacement.
Shipping Protection does not cover:
- Delivery delays
- Wrong or incomplete addresses entered at checkout
- Packages the carrier marks as delivered
- Orders returned to us because they were refused, unclaimed, or had unpaid customs fees
Claims must be sent within 14 days of the last tracking update and may need photos or other proof.
Delivered Packages
Once the carrier marks a package as delivered, it becomes the customer’s responsibility. We can’t replace packages marked as delivered, but we’re happy to help you file a claim with the carrier or provide the documents you need.
UK customers keep their statutory rights about non-delivery, whatever the tracking says.
Address Accuracy
Please make sure your shipping address is complete and correct at checkout. Orders sent to a wrong or incomplete address entered by the customer can’t be refunded or replaced.
If you missed a delivery, or your package is being held as unclaimed, email support@swaveo.com and we’ll help with next steps.
Returned to Sender
If a package comes back to us because of a wrong or incomplete address, an unclaimed delivery, unpaid customs fees or a refused delivery, email support@swaveo.com with your order number. We can reship it at the customer’s cost. Refunds aren’t available in these cases.
UK Customers: Your Delivery Rights
If you’re in the UK, you have a legal right to receive your order within 30 days of purchase, unless a longer time was agreed at checkout. If it hasn’t arrived in that time and delivery on time was essential, you may be able to cancel and get a full refund. To do this, email support@swaveo.com.
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.
Delays Outside Our Control
We’re not responsible for delays caused by carriers, customs, weather, labor disruptions or other events outside our control. These delays don’t qualify for a refund.
Need Help?
Email support@swaveo.com and we’ll be happy to help.