Shipping policy

Shipping Policy

Estimated Shipping Times

  • U.S. Orders: Estimated delivery within 4–9 business days after shipment
  • International Orders: Estimated delivery within 5–10 business days after shipment

All delivery timeframes are estimates and not guaranteed. Delivery times may vary based on destination, carrier performance, customs processing, weather conditions, and peak shipping periods.

Order Processing

Because many of our pieces are custom-made, please allow up to 7 business days for processing before your order ships.

During peak seasons or holidays, processing times may be extended due to increased order volume. We appreciate your patience as we carefully prepare each piece.

Rush My Order (Express Fulfillment)

Rush My Order provides priority processing, allowing your order to be prepared and shipped faster than standard fulfillment (typically within the next business day).

Rush My Order does not guarantee delivery dates or expedited carrier transit times. Once an order has shipped, delivery speed is subject to the carrier and outside of our control.

Multiple Shipments

In some cases, orders containing multiple items may be shipped in separate packages to ensure safe delivery and reduce the risk of damage during transit.

If your order ships in multiple packages, items may arrive on different days. Separate tracking information will be provided for each shipment.

Tracking Information

Once your order has shipped, you will receive a confirmation email with tracking details.

Please allow 24–48 hours for tracking updates to appear after shipment.

Customs, Duties & International Fees

International orders may be subject to customs duties, taxes, or import fees, which are determined by the destination country.

These fees are not included in your purchase price and are the responsibility of the customer. Swaveo Jewelry is not responsible for delays, holds, or additional charges caused by customs processing.

Shipping Protection

Shipping Protection is an optional add-on that helps protect your order against loss, damage, or theft during transit.

If an order with Shipping Protection is confirmed lost, stolen, or damaged while in transit, Swaveo Jewelry will review the claim and, if approved, offer a replacement or refund, depending on the situation.

Shipping Protection does not cover:

  • Delivery delays
  • Incorrect or incomplete shipping addresses provided by the customer
  • Packages marked as delivered by the carrier
  • Orders returned to sender due to refusal, unclaimed delivery, or unpaid customs fees

Claims related to Shipping Protection must be submitted within 7 days of the last tracking update and may require supporting documentation.

Shipping Responsibility & Delivered Packages

Once a package has been marked as delivered by the carrier, responsibility for the shipment transfers to the customer.

Swaveo Jewelry is not responsible for lost or stolen packages marked as delivered. If an issue arises, we are happy to assist with filing a carrier claim or providing supporting documentation.

Incorrect Address or Failed Delivery Attempts

Customers are responsible for providing accurate and complete shipping information at checkout. Orders shipped to the address provided cannot be refunded or replaced due to incorrect or incomplete address details.

If a delivery attempt is missed or a package is returned due to being unclaimed, the customer is responsible for contacting support@swaveo.com to arrange next steps.

Returned to Sender

If a package is returned to us due to any of the following reasons:

  • Invalid or incomplete address
  • Unclaimed delivery
  • Failure to pay customs or import duties
  • Refusal of delivery by the recipient

The customer must contact support@swaveo.com with their order number to arrange reshipment. Returned orders may be eligible for reshipment at the customer’s expense. Refunds are not offered in these cases.

Carrier Delays & Force Majeure

Swaveo Jewelry is not responsible for delivery delays caused by carriers, customs authorities, weather conditions, labor disruptions, or other circumstances beyond our control. Such delays do not qualify for refunds.

Need Help?

If you have any questions regarding your shipment or order status, please contact support@swaveo.com  and our customer service team will be happy to assist.