FREQUENTLY ASKED QUESTIONS

Welcome to our FAQs page! If you cannot find what you are looking for here, do not hesitate to reach out to our friendly support team via email at Info@Swaveo.com. We're always happy to answer your questions!

Frequently asked questions

local_shipping

Shipping Information

Please allow 1 to 3 days for us to process and ship your order. If you order includes custom jewelry. It could take up to 7 days to ship.

Estimated Shipping Times:

USA orders: Shipping time is within 4-9 Days.

Global orders: Shipping time is within 5-10 days.

Delivery time may vary based on location.

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How can I contact you?

Please email out customer support email at Info@swaveo.com and they will be happy to answer any questions.

deceased

How long does the rose last?

Our preserved roses are designed to last up to 3 years, maintaining their natural beauty and vibrant color. To ensure your rose lasts as long as possible, follow these simple tips:

  • Keep Out of Direct Sunlight: Avoid placing the rose in direct sunlight to prevent color fading.
  • Avoid Humidity: Store the rose in a cool, dry place to maintain its freshness.
  • Do Not Water: Our preserved roses do not need water. Moisture can damage their delicate structure.
  • Handle with Care: Minimize touching the rose to avoid transferring oils and dirt from your hands.
diamond

How do I find my ring size?

To find your ring size, measure the circumference of your finger with a flexible measuring tape or string, then compare your measurement in millimeters to the provided list. Match your measurement to the closest circumference to find your US ring size. Alternatively, measure the diameter of an existing ring and compare it to the list for confirmation.

  • US Ring Size 5

Circumference: 49.3 mm

Diameter: 15.7 mm

  • US Ring Size 6

Circumference: 51.9 mm

Diameter: 16.5 mm

  • US Ring Size 7

Circumference: 54.4 mm

Diameter: 17.3 mm

  • US Ring Size 8

Circumference: 57.0 mm

Diameter: 18.1 mm

  • US Ring Size 9

Circumference: 59.5 mm

Diameter: 18.9 mm

  • US Ring Size 10

Circumference: 62.1 mm

Diameter: 19.8 mm

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Are your necklaces adjustable?

Our engraved heart necklace is designed with your comfort in mind. The necklace features an adjustable chain, allowing you to customize the length to suit your style and preference. Whether you prefer a close-fitting choker or a longer, elegant drop, our adjustable design ensures the perfect fit every time. Enjoy the versatility and personalized touch of our beautifully crafted heart necklace.